Edition: English | 中文簡體 | 中文繁體 Монгол
Homepage > Biz Video

Samsung's revenue loss may reach $5 bln

Reporter: Ming Tian 丨 CCTV.com

09-17-2016 13:01 BJT

Samsung Electronics has recalled one million units of the Galaxy Note 7 in America, after reports that the smart phone's batteries could easily catch fire or explode. The South Korean company has also suspended sales of the phone in 10 different markets, and plans to recall at least another million and a half worldwide.

An unprecedented recall for the world's largest smartphone maker.

Samsung's Galaxy Note 7 fire-prone battery has forced the company to call back 2.5 million devices all over the world.

The United States consumer protection agency says nearly half of all the recalls will come from there.

"Today we are announcing the official recall of 1 million Samsung Galaxy Note 7 smart phones. Because this product presents such a serious fire hazard. I am urging all consumers, all consumers to take advantage of this recall right away," said Elliot Kaye, chairman of US Consumer Product Safety Commission.

Samsung had received 92 reports of batteries overheating in the United States, causing burns and damage to property.

The agency suggested consumers power off and stop using the phones.

Some say they would turn their device back on, while others may not.

"I probably wouldn't buy anything Samsung ever again, yeah, I wouldn't. I don't trust Samsung, that's too scary and they have a lot of work to do to get consumers' trust back. A lot of work," said social media coordinator Kim Fielding.

"Actually I still would (buy Samsung) because they have good products. I think bar none they have the best television quality ever so I wouldn't discredit Samsung at all. You know everyone is going to have defects in certain things and they can rectify it later on, I'm sure they will," said law firm worker Rick Persad.

Samsung said Thursday that Note 7 replacement devices will be available at most retail locations in the United States by next Wednesday.

The company has also suspended sales in 10 markets.

The recall will obviously be a costly process. Analysts say the smartphone maker is now facing a revenue loss of five billion US dollars this year as a result.

Follow us on

  • Please scan the QR Code to follow us on Instagram

  • Please scan the QR Code to follow us on Wechat